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FAQ

A & E Heating & Air Conditioning Inc Frequently Asked Questions

Over 30 Years Experience | Locally and Family-Owned | Financing Options Available

Over 30 Years Experience

Locally and Family-Owned

Financing Options Available

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A & E Heating & Air Conditioning Inc FAQ

Have an HVAC-related question? We have the answer. Check out these FAQs and give us a call today for more information!

  • What is the SEER Rating?

    The SEER (seasonal energy efficiency ratio) is how the efficiency of your heating and cooling equipment is measured. The SEER is the amount of cooling your system will deliver per dollar spent on electricity, as compared to other systems. For example, a 3-ton unit may have a SEER efficiency rating of 13, 14, or 15. The higher the SEER, the more efficient the system will be. The SEER rating of any given unit can range anywhere from 13 to 21. If you are looking for HVAC services to help you with your equipment, give A & E Heating and Air Conditioning a call. 

  • Why is the SEER rating on the Energy Guide different than what my dealer quoted?

    Each split system cooling unit has a nominal SEER rating. This rating can be increased with the upgrade of the same series indoor unit. The SEER rating of a system is based on the combination of equipment installed in the home. The outdoor equipment (heat pump or air conditioner) and the indoor equipment (evaporator coil and furnace or air handler) play a vital role in the total rating. For more information or to get started with our heating repair services, contact us today. 

  • Why should I have regular maintenance? And how often should I have it performed?

    Your heating and cooling systems work incredibly hard to perform their functions for your home every day. The constant stopping, starting, and continual operation can wear down any machine if the proper care and maintenance are delayed. However, by performing regular maintenance, you can maximize the lifecycle of your heating or cooling unit and guard against many common equipment failures. Preventive maintenance inspections performed on a regular basis can uncover leaks, rust, rot, soot, frayed wires, and corroded electrical contacts. You should have maintenance completed on your system regularly to ensure maximum efficiency and prevent possible problems that may occur in the near future. If you need maintenance or air conditioning repair, reach out to us today! 

  • What equipment requires regular maintenance?

    Heat pumps and air conditioners require a professional tune-up twice a year in the spring and fall. Inspections on boiler and furnace systems should include ductwork, pipes, dampers, valves, the chimney, registers, radiators, pumps, blowers, fuel lines, oil tank, and every part of the actual furnace and boiler. Meanwhile, heat pump and air conditioning unit inspections should also include inspections of the fan, compressor, indoor coils, outdoor coils, and refrigerant lines. Choose our HVAC services for all of your maintenance needs. 

  • I need help troubleshooting a problem with my equipment.

    As your local Trane dealer, A & E Heating and Air Conditioning is your troubleshooting expert and is glad to help you. In addition, Trane also provides a network of troubleshooting technicians at Trane Distribution centers across the country, which A & E Heating and Air Conditioning will utilize to address your concern. Should we encounter a situation that requires additional factory help, we will contact our factory-supported service manager for assistance. Contact us today to get started with your troubleshooting or air conditioning repair. 

  • What are the advantages of a programmable thermostat?

    Since programmable thermostats are electronic, they are more accurate and efficient than thermostats that contain mercury. With programmable thermostats, you can control the temperature in your home at different times of day without ever touching your thermostat. When everything is automatic, you won't forget to change the setting on your own. ENERGY STAR estimates that homeowners properly using programmable thermostats can save about $180 a year. If you are looking for HVAC services to install a programmable thermostat, give us a call today. 

  • What type of filter should I use? And how often should I replace it?

    Standard filters work to keep your system and its ductwork clean, but they don’t really improve indoor air quality. To do that, you need a media air cleaner. The media filter rests between the main return duct and the blower cabinet and will improve dust and particle removal up to seven times that of a standard filter. However, upgrading to a pleated media filter will remove everything from dust to airborne viruses from the filtered air. Always choose a filter that matches your blower’s capacity. For optimal efficiency and filtration, we recommend that you replace your disposable filters at least once a month. If you have washable filters, they should be cleaned once a month. For more information on filters and heating repair, give us a call. 

  • Why can't I find the correct size furnace filter at my local home improvement store for my Trane brand equipment?

    Filters for your Trane unit are made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Trane filters can only be purchased through a Trane dealer. However, keep in mind that some Trane filters are reusable and can be washed by hand in cold water. Contact us today to get more information on our HVAC services or Trane filters. 

  • Where can I get parts for my Trane equipment?

    As a Trane dealer, we are the number one resource for identifying and supplying the current and correct parts for your system. We will also help you find the right price and availability. Give us a call today to get started with our experienced HVAC services. 

  • Which Trane equipment will best fit my home?

    There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. A & E Heating and Air Conditioning can perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s needs. Depending upon the construction of your home, one (1) ton of air conditioning can cool anywhere from 300 to 800 square feet. The only way to ensure the size of the system you purchase will be large enough to heat or cool your home, but not any larger than you need, is to have your home's individual heating and cooling needs evaluated by a licensed professional. Choose A & E Heating and Air Conditioning for your equipment installation and heating repair needs. 

  • What does my warranty cover?

    Under the standard factory warranty, Trane covers parts that fail during the warranty period due to defects in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet and is specific to the model numbers, serial numbers, and installation dates of your products.  All Trane equipment that we install is registered with Trane Corporation to ensure your 10-year parts warranty.  If you cannot find your warranty certificate, A & E Heating & Air Conditioning Inc will also be able to provide you with that information. With an A & E Heating & Air Conditioning Inc Total Comfort Plan, you’ll have a ten-year part and labor warranty on your Trane equipment.

  • What is the life expectancy of my unit?

    Dependable Trane products are among the longest-lasting heating and cooling products available. For your specific equipment, many variables affect life expectancy, including, of course, the regularity of routine maintenance.

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